Decision details

Paul Briddock, Service Director - Operational Services, and Paul Hamblett, Business and Performance Manager, RBT, presented the submitted report on the progress and performance of RBT for the period March, 2008.

Key points for this period included:-

·              Recruitment for the Maltby Joint Service Centre commenced

·              ‘Tell Us Once’ work continued

·              Annual figures released for Welfare Rights and Money Advice

·              Payroll accuracy service level agreement achieved for third consecutive month

·              Human Resources support continued with Rotherham 2010 employees

·              Confirmation that all RMBC graphic design and print requirement to be commissioned via RBT Design and Print

·              Procurement card trial in Legal Services

·              Annual billing complete in Revenues and Benefits

·              Service level agreement underperformance in Revenues and Benefits

·              Council Tax collection improvement on 2006/07

In addition, reference was also made to:-

o             Customer Services/Public Access

o             HR and Payroll

o             ICT

o             Procurement

o             Revenues and Benefits

o             Progress against Corporate initiatives

            -           Equalities and Diversity

            -           Investors in People

            -           Consultation/Complaints

Discussion and a question and answer session ensued and the following issues were raised and clarified:-

-                      new housing repairs system

-                      uniform refresh for front facing services

-                      Welfare Rights and Money Advice Service performance

-                      recruitment for new Maltby Joint Service Centre

-                      call recording facilities

-                      Procurement service level agreement failures

-                      ICT refresh

-                      Procurement savings update

-                      Revenues and Benefits service level agreement failures

-                      Rotherham DistrictGeneral Hospital issues

-                      process for the issuing of a summons for non payment of Council Tax

Resolved:-  That the contents of the report be noted.