Issue - meetings

- report by Janet Greenwood, Special Improvement Manager, Neighbourhoods

The Service Improvement Manager submitted a report on the recommendations from the Indicative ALMO Inspection Report which had been included in the ALMO Excellence Plan to drive forward and monitor the service improvement of housing management and repairs services into an ALMO structure.  The objective was to deliver an excellent customer service through Neighbourhood Management and was divided into 5 key points:-

§                     ALMO be established and in place by 31^st March, 2005

§                     Tenants were at the heart of the decision process and played a principal role in shaping future service delivery

§                     Deliver a continuously improving, high performing, customer focused service

§                     The ALMO had a long term strategy for the delivery of neighbourhood management beyond the delivery of Decent Homes

§                     Ensuring the services demonstrated value for money to customers through the application of competition and procurement.

Since January work had been undertaken as part of the Performance Management Framework to ensure that critical tasks had been delivered.  The Excellence Plan was considered by the ALMO Board on a weekly basis which consisted of key Task Managers and Heads of Service that also fed into the Programme Area Management Team.  Also work had been carried out on the critical task co-ordinating framework where, on a daily basis, the tasks had been monitored and on a weekly basis fed back to the Cabinet Member of Housing and Environmental Services, the Executive Director of Neighbourhoods and the Chief Executive so there was scrutiny and challenge on all the tasks. 

Within the Plan there were a number of dates that would be delivered by the end of March the majority of which were on target.  

After April the ALMO Excellence Plan would look different as it would be split into 2 parts, 1 that would belong to the ALMO to deliver and the other retained functions for the Council to deliver on. 

Discussion ensued on the role of the Scrutiny Panel and the ALMO and the need to find the right mechanism.

Resolved:-  That the ALMO Excellence Plan be noted.