Issue - meetings

- report by Jasmine Speight, Service Quality Champion

Jasmine Speight, Quality Service Champion, presented on the Charter Mark Assessment Report from East Midlands Quality Centre on 2010 Rotherham Ltd. and Retained Housing Services which recommended that they be recognised as meeting the Charter Mark Standard.

The assessment report provided feedback on the compliance against all the 6 elements of Charter Mark criteria and recommendations for areas for continuous improvement.  The report set out the headline results within the body of the main report.

The report concluded that the Services were forward looking and extremely customer orientated.  Recognition had been received from the assessor for the efforts in completing the Charter Mark application which had resulted in only 2 partial compliances identified.

Recommendations for continuous improvements would be subject to improvement plans.  Partial compliance issues raised would be subject to an action plan with identified timescales.

Members asked a range of questions which officers responded to.

Resolved:-  That the assessment report and complaint against elements met be noted.