Issue - meetings

- report by Jasmine Speight, Service Quality Champion

Jasmine Speight, Quality Service Champion, presented a report detailing the breakdown of complaints received by the Neighbourhoods Programme Area following analysis within the Neighbourhoods Programme Area Annual Customer Care Report 2004/2005.

A total of 209 complaints had been received in the following areas:-

Conduct of Staff

Quality of Service

Absence of Service

Neighbourhood Management

Neighbourhood Enforcement

Details of the complaints received were set out in the report together with examples of improvements that had been implemented as a result.

Members expressed concern at the dip in customer satisfaction and it was reported that ongoing discussions were taking place between Neighbourhood Services and 2010 Rotherham Ltd., on customer focus issues. 

Resolved:-  That the breakdown of complaints analysis be noted.