Issue - meetings

The Director of Housing and Neighbourhood Services submitted 2010/11 performance targets set for 2010 Rotherham Ltd. for consideration.  The report also set out the methodology for calculating void turnaround times from 1^st April, 2010 onwards.

2010 had submitted a proposed series of performance targets for 2010/11 to its Board on 12^th May which were agreed after some minor amendments.  A significant number of the 2009/10 targets had not been achieved, in some cases due to unforeseen circumstances (such as adverse weather) but some due to unrealistic targets.

The targets, together with brief explanations for each, were set out in the report.

As a result of the internal review of processes undertaken on custom and practice with regard to voids performance, it had been agreed that the overall “turnaround” figure should include all void properties undertaking Decent Homes refurbishment works whilst still allowing regional and national benchmarking.

With the new methodology, performance would appear to drop in 2010/11 compared to previously reported figures as the turnaround averages would be inflated by those properties requiring Decent Homes investment.  Sub-indicators and targets would be developed so it would be possible to monitor separately performance on routine ‘simple’ voids, more complex voids and an all inclusive figure for every property.  Properties undergoing Decent Homes refurbishment works during the void period would be identified on the Anite system with the status 1 DHO which would allow automated performance reports to be produced each month.  This would be underpinned with detailed performance analysis on each property through the various stages from when a notice to terminate was received to re-letting a property.  The individual stages were to be measured as set out in the Empty Homes Event Analysis.

Resolved:-  (1)  That the performance targets set for 2010 Rotherham Ltd. for 2010/11 be approved.

(2)  That the new methodology for calculating void turnaround times be noted.