Issue - meetings

In accordance with Minute No. J16 of 21^st June, 2010, the Director of Housing and Neighbourhood Services presented 2010 Rotherham Ltd.’s first quarter (April-June, 2010) performance 2010/11.

As at the end of June, 2010, 5 Performance Indicators were off target:-

-              % of customers on whom 2010 Rotherham Ltd. had diversity information

Diversity information collection on 86.73% of customers in tenanted premises against a target of 88%

-              % of total repairs completed within target

90.88% repairs completed against target of 92%.  Performance clinics held with In House Service Provider

-              % of responsive repairs where an appointment was made and kept

88.69% appointments kept against a performance target of 95%

-              % satisfied with the outcome of their anti-social behaviour complaint

80.22% of residents returned follow-up surveys stating they were satisfied with the outcome.  Performance target of 81%

-              Average number of working days lost due to sickness per employee

An average of 3.02 working days per employee were lost due to sickness, the target being 2.44 days.  Even though the number had fallen for the third consecutive month, a performance clinic had been held to explore its underpeformance

Discussion took place on the number of outstanding gas safety certificates due to refused entry by the tenants.  The matter was with Legal Services and the possibility of using the Environmental Protection Act as a mean of entry which other authorities utilised.  If the Act was used, it would leave the tenant with a bill for their door to be repaired.

Resolved:-  (1)  That the report be noted.

(2)  That a report be submitted on the potential use of the Environmental Protection Act as a means to gaining access to those properties where tenants had refused entry for gas servicing.