Issue - meetings

In accordance with Minute No. J16 of 21^st June, 2010, the Director of Housing and Neighbourhood Services presented 2010 Rotherham Ltd.’s performance against their Improvement Plan for the period April-June, 2010.

At the end of the quarter of the 62 actions within the Improvement Plan:-

-        43 actions had been completed on or ahead of time

-        18 actions were progressing in line with timescales

-        1 action was progressing with some concern for timescale

Progress had also been made in addressing the 5 outstanding recommendations from previous Audit Commission inspections.  Of those 4 had been completed during the quarter under consideration and the remaining action was being progressed within the agreed revised timeframe.

The 6 partial compliances noted during the award of the Customer Service Excellence status in 2009 were revised during the recent continuous Compliance Review.  The Assessor had been complimentary around 2010’s ongoing work and reduced the partial compliances to 3.  The Assessor did notice a deterioration on 1 other Standard since the 2009 assessment and added a 4^th partial compliance. 

The award remained in force and further development work had taken place to address the remaining partial compliances before the next assessment in Spring 2011.

Resolved:-  That the report be noted.