Issue - meetings

The Cabinet Member noted a briefing note on the mechanisms put in place to monitor the outcomes, quality and regulatory compliance of Service providers accepted onto the new Community and Home Care Service Framework.

The Outcome Monitoring Framework and Toolkit or ‘Home Matters’ Scheme would support the Contracts Team to enforce the terms and conditions of the Framework Agreement.

It would apply to the 15 care providers secured on the CHCS Framework Agreement and would focus on outcomes achieved as a result of Service intervention.  It would support the enforcement of special measures to improve, Default Notices served and, when necessary, actions taken to terminate agreement with the Service provider.

In addition to the level of compliance with the Community and Home Care Service contract and Service specification, it would also contribute to an overall judgement being made and lead to a quality rating award for each provider – Level C being the minimum level and indicated a satisfactory performance and Level A indicating an excellent performance.  Failure to reach level C would result in a Default Notice being served and Special Measures Improvement Plan being issued and could ultimately result in removal from the Framework.

Results and findings would be reported through the Departmental Leadership Team and the Contracting for Care Forum.

Resolved:-  (1)  That the report be noted.

(2)  That the results and findings also be submitted to the Cabinet Member.