Yorkshire Ambulance Service Quality Accounts
Minutes:
Janet Spurling, Scrutiny Officer, reported that the Yorkshire Ambulance Service would be attending the December Select Commission to give a presentation on their Quality Accounts. Their consultation process had commenced earlier than normal and responses required by 31st December, 2013. The information below had been submitted to enable Commission Members to give some thought as to their responses when they attended in December:-
YAS Quality Accounts
- Performance against last year’s priorities for improvement (2012.13)
- Performance against the ‘core’ indicators (on which all Ambulance Trusts must report)
- A review of the quality of their services over the last year (2013/14)
- Priorities for improvement for the year ahead (2014/15)
- NHS111 Service for Yorkshire and Humber
2013/14 Priorities for Improvement
- Improving the experience and outcomes for patients in rural and remote areas
- Public education – increasing public understanding of when to call 999
- Improving their Patient Transport Service
201314 Priorities for Improvement
- Working with care and residential homes to improve understanding of when to call 999 and to develop alternatives for patients needing urgent rather than emergency care
- Achieving a reduction in the harm to patients through the implementation of a safety thermometer tool (a way of measuring how many patients are harmed in specific ways compared to the total number of patients receiving an ambulance response)
Core Indicators
- Red ambulance response times
- Care of STEMI patients
- Care of stroke patients
- Staff views on standards of care
- Reported patient safety incidents
Consultation Questions
- Service Quality Measures – proposal to use same measures as last year to aid comparison
- Plus new measure regarding performance on NHS111 call handling
- What does “quality” meant to you?
- Do you think YAS provides high quality patient care?