Issue - meetings

To receive for information recommendations from Improving Places Select Commission in respect of a scrutiny review of Call Centre Communications.

A report was submitted to inform Council of the findings of the findings and recommendations from the Working Group on Call Centre Communications that had been established by the Overview and Scrutiny Management Board. 

Councillor Steele, who had led the Working Group, thanked all the Members who had taken part in the review for their contribution.

Resolved: -

That the briefing be noted, and the following recommendations be submitted to Cabinet for consideration:-

a)    That the Council further promotes a digital-first route for customers to access Council services.

b)    That regular data updates be provided to the Leader and Overview and Scrutiny Management Board on a six-monthly basis. 

c)    That the Customer Service Standards of the Council be reaffirmed to officers, particularly in respect of written communication with customers. 

Mover: - Councillor Steele                                     Seconder Councillor Napper