Report from the Assistant Chief Executive.
That Cabinet note:
3. The performance reporting timetable for the remainder of the 2022-2023 year.
Consideration was given to the report which was the third progress report on the Council Plan 2022-25 and the Year Ahead Delivery Plan. As of 24th November, 2022, the activities within the Year Ahead Delivery Plan were rated as follows:
· 49% (45) complete
· 39% (36) were on track to be ... view the full minutes text for item 86
To consider a progress report outlining Year Ahead Delivery Plan activities and the data for the Council Plan performance measures for the second quarter of 2022-23.
Cabinet Portfolio: The Leader
Strategic Directorate: Assistant Chief Executive
The Chair welcomed the Leader of the Council, the Chief Executive and members of the wider Senior Leadership Team to the meeting.
The Leader of the Council introduced a report which set out the Council’s vision for the Borough and priorities for residents and communities. The Plan provided the medium-term basis for targeting resources, informing the budget-setting process and planning cycles, and ensuring that residents can hold the Council to account for delivery.
Formal progress reports were considered by Cabinet every three months, with the first report presented in June 2022. This third report focussed on activities in the Year Ahead Delivery Plan for Quarter 2. It was noted that of the 92 priorities, 88% were achieved or on target with eight being delayed.
The Leader outlined some areas of successful delivery including the re-opening of Keppel’s Column, the programme of events supporting the Women’s Euro football tournament and development of day services for learning disabled people in Canklow.
Of the areas behind schedule, the following issues were outlined:
· Community Protection Notices – progress was being made and capacity of the team had been increased.
· Thurcroft Library – issues beyond the control of the Council had delayed progress but this was being resolved.
· Delays to Town Centre housing schemes – there had been slight delays but this was reflective of the national picture.
· Flood defences – the land ownership issues which had delayed progress had been resolved.
It was noted that 32% of performance measures were on target, with a corresponding 32% off target. It was explained that a number of these were annual measures and the annual survey results were lower than the previous year.
The Leader referred to call answer times and customer service targets which had been raised previously by Board Members. It was outlined that recruitment to vacant post was now on track and it was anticipated that average call time would be below six minutes.
The Chair invited questions and a discussion on the following issues ensued:
Clarification was sought on what actions were being taken in response to complaints about street cleaning. It was explained that staffing pressures particularly in respect of driver shortages for waste collections, were being addressed. It was anticipated that this would ease overall pressures for services.
It was noted that planning permission had been granted to expand Meadowhall. Considering this, comments were invited on the potential impact on the Forge Island development. In response, it was noted that there was confidence that there was a market for this provision at Forge Island.
Clarification was sought if the most recent Resident’s Satisfaction Survey had been added to the website. It was confirmed that this had been actioned.
In respect of consultation and engagement, a view was expressed that there were improvements to be made, particularly in respect of engagement with Black, Asian and Minority Ethnic (BAME) communities. It was outlined that a new consultation and engagement framework had been developed. It was acknowledged that the Council was engaging ... view the full minutes text for item 129