Agenda and minutes

Consideration was given to the minutes of the previous meeting, held on 12th June, 2006.

Resolved:- That the minutes of the meeting held on 12th June, 2006, be approved as a correct record.

To consider the attached report of the Chief Executive, RBT

The Chief Executive, RBT, submitted a report on the progress and performance of RBT for the months of April and May, 2006, highlighting:-

- launch of the Planning Service within the town centre Customer Service Centre

- launch of the Surgery Connect service 22^nd May 2006

- ICT and Contact Centre achieve 100% Service Level Agreement targets

- Year to date procurement savings are on target

- Developments on e-Tendering, e-Evaluation, E-ordering and use of Procurement Cards

- Revenues and Benefits prepare for the Benefits Fraud Inspectorate self assessment and indications to retain the Four Star rating are promising

- Design Studio prepares for new business

- business process re-engineering underway of payroll processes to improve performance

Rotherham had gained success in the Municipal Journal Awards, with the RBT partnership receiving the award for the category for the Public Private Partnership achievement of the year. The RBT partnership encountered stiff competition, with Rotherham also achieving a further two nominations in this category, the Schools PFI project with Transform Schools and the e-procurement initiative.

The report included the Service overview for:-

§                     Customer Services/Public Access

§                     HR and Payroll

§                     ICT

§                     Procurement

§                     Revenues and Benefits

§                     Progress against Corporate Initiatives

§                     Equalities

§                     Investors in People

§                     Progress against Corporate Initiatives

§                     Consultation/Complaints

§                     Audit Updates

§                     Schools

Details were also provided of the Service Level Agreement underperformance during the months of April and May, 2006.

Resolved:- (1) That the contents of the report be noted.

(2) That arrangements be made for the Municipal Journal Award to be presented at the Council meeting, to be held on Wednesday, 26th July, 2006.

(3) That the Municipal Journal Award be displayed within the Civic Building Customer Service Centre.

(4) That further details be reported about the recruitment of staffing to the Contact Centre, in relation to the implementation of the Streetpride 2 service.

(5) That it be noted that the corporate complaints function would become the responsibility of RBT and that reports about this activity would be submitted at regular intervals to the meeting of the Cabinet Member and Advisers for Customer Services and Innovation.

To consider the minutes of the meeting of the Procurement Panel held on 19th June, 2006

Consideration was given to the minutes of the meeting of the Procurement Panel, held on 19th June, 2006.

Resolved:- That the contents of the minutes be noted.

To consider the minutes of the meeting of the E Government Programme Board held on 31st May, 2006

Consideration was given to the minutes of the meeting of the E Government Programme Board held on 31st May, 2006.

Resolved:- That the contents of the minutes be noted.

To consider any questions received from Elected Members

Members of the Council had asked questions about the following issues:-

(a) persons with a disability being able to obtain/renew the ‘blue badge’ car parking vouchers from the Council’s new Customer Service Centres;

(b) the Council’s contract with Vodafone, for the provision of mobile telephones and the cost of calls to Council telephone numbers and the availability of the latest version of handsets.