Agenda and minutes

To consider the minutes of the last meeting and update any matters arising

Consideration was given to the minutes of the previous meeting, held on 12^th March, 2007.

Resolved:- That the minutes of the meeting held on 12^th March, 2007, be approved as a correct record.

Consideration of this item was deferred until the next meeting.

To consider the attached report of the Chief Executive, RBT

The Chief Executive, RBT, submitted a report on the progress and performance of RBT for February, 2007, highlighting:-

-     the Design Studio had received the HEART team of the year award;

-     the Registrars Manager had been the runner-up for the HEART Manager of the Year;

-     Revenues and Benefits had organised a successful Direct Debit promotion for Council Tax payments;

-     Welfare Rights Officer Arlene Sutton had won a precedent-setting appeal against the Department for Work and Pensions;

-     the new Customer Service Centre at Dinnington would go live on 10^th April 2007;

-     the payroll accuracy service level agreement target is achieved for the tenth consecutive month.

The report included the Service overview for:-

§                     Customer Services/Public Access

§                     HR and Payroll

§                     ICT

§                     Procurement

§                     Revenues and Benefits

§                     Progress against Corporate Initiatives (Consultation/Complaints)

Members also viewed a presentation which highlighted some of the performance information contained in the report, as well as the live monitoring of customer telephone calls received at the Civic Building Customer Service Centre.

Reference was made to the action to be taken to address the under-performance in respect of Service Level Indicators HR17 (percentage of enquiries resolved by front-line HR advisors by telephone) and RB02/BV09 (Percentage of Council Tax collected for the year).

Resolved:- That the contents of the report be noted.

To consider the minutes of the meeting of the Procurement Panel held on 15^th March, 2007

Consideration was given to the minutes of the meeting of the Procurement Panel held on 15^th March, 2007.

Resolved:- That the contents of the minutes be noted.

To consider the minutes of the meeting of the Communications and Marketing Group held on (i) 8^th February 2007 and on (ii) 8^th March 2007

Consideration was given to the minutes of the meetings of the Communications and Marketing Group held on (a) 8^th February, 2007 and (b) 8^th March, 2007.

Resolved:- That the contents of the minutes be noted.

To consider any questions received from Elected Members

There were no issues to report.

The following item is likely to be considered in the absence of the press and public as being exempt under Paragraph 3 of Part 1 of Schedule 12A to the Local Government Act 1972 as amended (information relating to financial affairs)

Resolved:- That, under Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting for the following item of business on the grounds that it involves the likely disclosure of exempt information as defined in Paragraph 3 of Part 1 of Schedule 12A to the Local Government Act 1972, as amended (information relating to financial affairs).

To consider the minutes of the meeting of the E Government Board held on 28 February 2007

Consideration was given to the minutes of the meeting of the E Government Board held on 28^th February, 2007.

Resolved:-That the contents of the minutes be noted.