Agenda and draft minutes

To consider the minutes of the meeting of the Cabinet Member and Advisers for Customer Services and Innovation held on 21st May, 2007.

The minutes of the former Cabinet Member for Customer Services and Innovation held on 21^st May, 2007, were noted.

To note the content of the report and agree that a member of the Directorate Management Team liaise with South Yorkshire Police Service.

In accordance with Minute No. 198 of the 5^th February, 2007, Cabinet Member for Neighbourhoods meeting, the Access Officer, EDS, submitted a report raising issues in relation to the services provided from the Safer Neighbourhood Team offices.  Although the majority of the SNTs were based in local police stations rather than Council-owned buildings, the Council was providing a service from those buildings and needed to ensure adequate access to those services.

In relation to service provision, it was the service provider that was responsible for providing access to the service users and not the landlord.  However, as South Yorkshire Police were themselves providing services from the offices shared by the SNTs, they had a duty to ensure reasonable access to the police stations in this instance.

Concern was expressed with regard to a number of police stations where the SNTs were based but were inaccessible to members of the public.  If the intention was to use a police station purely as an office base for SNT officers and the public not expected to visit, then clear information should be in place as to how the service could be accessed.

Resolved:-  (1)  That the report be noted.

(2)  That a meeting be convened as soon as possible between the Cabinet Member and Advisers, the Cabinet Member for Neighbourhoods, Police Authority representatives, South Yorkshire Police and the Strategic Director of Neighbourhoods and Adult Services to discuss Safer Neighbourhood Team accommodation.

To consider the attached report of the Chief Executive, RBT

The Director of Performance and Improvement submitted a report on the progress and performance of RBT for the period April, 2007, highlighting:-

§               RBT Annual Awards evening

§               Public Access programme identified as a significant priority workstream within the contract re-negotiation

§               Dinnington Customer Service Centre opened 10^th April, 2007

§               All Contact Centre SLAs met

§               Interactive Voice Recognition developments for pilot in Streetpride

§               Swinton Nationality Checking Service

§               100% performance on ICT SLAs

§               BVP18 97%

In addition, reference was also made to:-

o             Customer Services/Public Access

o             HR and Payroll

o             ICT

o             Procurement

o             Revenues and Benefits

o             Equalities and Diversity

o             Investors in People

o             Consultation/Complaints

Resolved:-  (1)  That the report be noted.

(2)  That a report be submitted on the Corporate Comments, Compliments and Complaints system.

(3)  That a report be submitted to the next meeting on the Internal Risk Register.

To consider the minutes of the meeting of the Procurement Panel held on 14^th May, 2007

Consideration was given to the minutes of the meeting of the Procurement Panel held on 14^th May, 2007.

Resolved:-  That the contents of the minutes be noted.

To consider any questions received from Elected Members

There were no issues to report.

Resolved:-  That this item be deferred to a future meeting.