Agenda and minutes

To consider the minutes of the previous meeting and update any matters arising

Consideration was given to the minutes of the previous meeting held on 5^th November, 2007.

Resolved:-  That the minutes of the meeting held on 5^th November, 2007, be approved as a correct record.

To consider the attached report of the Chief Executive, RBT

The Chief Executive, RBT, submitted a report on the progress and performance of RBT for the period October, 2007, with a presentation by the Service Leader, Performance and Improvement, highlighting:-

-              Continued work on the ‘Tell Us Once’ project

-              Rotherham Registrars featured in a national publication

-              Payroll Accuracy SLA achieved for the fourth consecutive month

-              ICT achieving 100% of its SLA targets

-              the number of telephone calls to the contact centre had increased sharply during October 2007 because of the introduction of alternate weekly refuse collection in more parts of the Borough area

-              RBT are to provide figures of the ‘number of telephone calls offered’, the number of telephone calls answered’ and the number of telephone calls abandoned or lost’

-              the Contact Council, established nationally to monitor public funded contact centre performance, will begin in April 2008

-              a bid had been submitted to MacMillan Cancer Care to organise a welfare benefits and debt advice service for people in Rotherham diagnosed and living with cancer

-              the ICT refresh programme had recommenced

-              performance was much improved across the Council with BVPI8 – good received notes

-              the level of collection, for the current and previous financial years, for both Council Tax and National Non-Domestic Rates – the report to the next meeting will include year end projection figures as well as comparative details about performance on collection, reminder letters, court use, etc.

In addition, reference was also made to:-

o             Customer Services/Public Access

o             HR and Payroll

o             ICT

o             Procurement

o             Revenues and Benefits

o             Progress against Corporate initiatives

            -           Equalities and Diversity

            -           Investors in People

            -           Consultation/Complaints

Resolved:-  (1) That the report be received and its contents noted.

(2) That the summary analysis of complaints received by RBT, in each Council Ward, be noted.

(3) That the achievement of the British Computer Society Public Sector Organisation of the Year award be welcomed and the award be presented at the Council meeting to be held on 6^th February, 2008.

(4) That all Members of the Council be informed of the out-of-hours and emergency contact details for Council and RBT services for the forthcoming Christmas and New Year holiday period.

- terms of reference attached

Consideration was given to the terms of reference of the Rotherham Information Governance Group.

Resolved:- (1) That the terms of reference of the Rotherham Information Governance Group be noted.

(2) That Councillor Wyatt be appointed as this Council’s representative on the Rotherham Information Governance Group.

To consider the minutes of the meeting of the Procurement Panel held on 5^th November 2007

Consideration was given to the minutes of a meeting of the Procurement Panel held on 5th November, 2007.

Resolved:-  That the contents of the minutes be noted.

To consider any questions received from Elected Members

It was agreed that Mark Gannon would update the Cabinet Member and the Councillors involved, about the ICT programme pilot for Elected Members.

Resolved:- That the Cabinet Member for Sustainability and Innovation (or substitute) be authorised to attend the above conference.