Agenda and minutes

To consider the minutes of the previous meeting and update any matters arising

Consideration was given to the minutes of the previous meeting held on 14^th January, 2008.

Resolved:-  That the minutes of the meeting held on 14^th January, 2008, be approved as a correct record.

To consider the attached report of the Chief Executive, RBT

The Chief Executive, RBT, submitted a report on the progress and performance of RBT for the period December, 2007, with a presentation by the Service Leader, Performance and Improvement, highlighting:-

-              All SLA targets achieved within Rotherham Connect

-              ‘Tell Us Once’ to commence as a 6 month pilot

-              ICT achieved 100% of its SLA targets

-              BVPI8 performance reported at 95% for December

-              Procurement savings confirmed as £1,741,000 to 30^th November, 2007

In addition, reference was also made to:-

o             Customer Services/Public Access

o             HR and Payroll

o             ICT

o             Procurement

o             Revenues and Benefits

o             Progress against Corporate initiatives

            -           Equalities and Diversity

            -           Investors in People

            -           Consultation/Complaints

Discussion ensued on the report with the following issues raised:-

-              Investigation of the late payment to foster carers and report back to the next meeting

-              The need to report full call handling data for calls to the HR Helpdesk including those which were answered immediately and those where the caller was queued

-              The refresh had been paused pending finalisation of a new approach to procuring kit

-              It was proposed that Members’ laptops be included in the refresh

-              The need to report spend as well as procurement savings

Resolved:-  (1)  That the report be noted.

(2)  That the report produced for the Scrutiny Review on referrals made to the Welfare Rights and Money Advice Service be submitted to the next Cabinet Member meeting.

(3)  That a report be submitted setting out a clear policy on the disposal of old computer equipment.

(4)  That the Quarter 2 and 3 Complaints report be submitted to the next meeting.

(5)  That a presentation on the overview of the new RBT organisation be made to the next meeting.

To consider the minutes of the meeting of the Procurement Panel held on 14^th January 2008

Consideration was given to the minutes of a meeting of the Procurement Panel held on 14th January, 2008.

It was noted that Rotherham had been shortlisted for the Sustainable City Award on Sustainable Procurement.

Resolved:-  That the contents of the minutes be noted.

To consider any questions received from Elected Members

The Chairman reported that an issue had been raised about RBT’s public engagement.

It was reported that RBT carried out customer satisfaction questionnaires but did not specifically in relation to the contact centres and customer service centres.  It was suggested that a question should be included in Rotherham Reachout.

Resolved:-  That the Chairman (or substitute) be authorised to attend a Local Government Information Unit Good Practice Seminar “Becoming an ethical town – from fair-trade to plastic bags” to be held in London on 3^rd March, 2008.