Agenda and minutes

To consider the minutes of the previous meeting and update any matters arising

Consideration was given to the minutes of the previous meeting held on 11^th February, 2008.

Resolved:-  That the minutes of the meeting held on 11^th February, 2008, be approved as a correct record.

To consider the attached report of the Chief Executive, RBT

The Chief Executive, RBT, submitted a report on the progress and performance of RBT for the period January, 2008, highlighting:-

-              RBT Service Level Agreement Performance Summary

-              Customer Services performance

-              Call handling - inbound telephone calls (performance below SLA – comparison with January, 2007 performance to be provided)

-              Call-queuing in Human Resources and Payroll (further information to be provided about the number of calls which are answered immediately and the number which are held in the call queue)

-              ICT refresh to continue

-              Development of Internet web site

In addition, reference was also made to:-

o             Customer Services/Public Access

o             HR and Payroll

o             ICT

o             Procurement (including BVPI8 GRN performance level)

o             Revenues and Benefits

o             Council Tax and NNDR collection levels

o             Progress against Corporate initiatives

            -           Equalities and Diversity

            -           Investors in People

            -           Consultation/Complaints

Further to Minute No. 57 of the previous meeting held on 11^th February, 2008, consideration was also given to the following reports:-

(i) Scrutiny Review – referrals to the Welfare Rights and Money Advice Service;

(ii) RBT organisation structure;

(iii) RMBC Computer Hardware Disposal, proposed policy approach – report to be submitted to the E Government Board.

Resolved:- (1) That the contents of the reports, as now submitted, be noted.

(2) That the Cabinet Member for Sustainability and Innovation be informed of the operation of the call queuing ‘real time’ monitoring system.

(3) That RBT continue to encourage the payment of Council Tax by direct debit.

(4) That further consideration be given to the proposed ‘Business Intelligence Initiative’, concerning the publication of information about the role and work of RBT.

Resolved:-  That the Cabinet Member (or substitute) be authorised to attend the seminar about the ‘Biodiversity Duty’, to be held in Sheffield on Friday, 4^th April, 2008.

To consider the minutes of the meeting of the Procurement Panel held on 11^th February, 2008

Consideration was given to the minutes of a meeting of the Procurement Panel held on 11^th February, 2008.

Resolved:-  That the contents of the minutes be noted.

To consider any questions received from Elected Members

The following issues were discussed:-

(a) Surgery Connect – a facility would be provided enabling Councillors to submit their surgery reports by fax, although electronic mail was the preferred method of delivery;

(b) ICT for Elected Members – the refresh of Members’ laptop computers and the rollout of broadband connections was about to begin; the purchase of the older equipment would be governed by the Council’s Computer Hardware Disposal Policy.