Agenda and minutes

Consideration was given to the minutes of the previous meeting held on 6^th October, 2008.

Resolved:-  That the minutes of the meeting held on 6^th October, 2008, be approved as a correct record.

Mark Gannon, Transformation and Strategic Partnerships Manager, presented the submitted report which summarised RBT’s performance against contractual measures and key service delivery issues for September, 2008, across the areas of Customer Access, Human Resources and Payroll and Procurement.

Key points for this period included:-

§               All contractual targets had been achieved in Customer Access, Human Resources and Payroll and Procurement

§               The pathfinder phase for Tell Us Once had been expanded and now includes bereavement as well as births and would be delivered as a face-to-face and telephone service

§               Development work had commenced on the proposed Changes wizard which would replace the current paper document used to amend employee’s contracts

§               All targets for the ICT Service were reported by RBT as being achieved although ICT02 ‘percentage uptime for business critical applications’ was yet to be validated so could not be accurately reported as achieved.  RBT were due to come back to the Council imminently on this and a report submitted to Members thereon

§               Following negotiation, RBT had agreed to reduce the monthly charge for Virtual Private network

A discussed ensued and issues were raised and clarified on the following points:-

-              It appeared that the electronic screen at the Maltby Service Centre was still not operational

-              Discussions were taking place with regard to a number of operational issues at the Service Centre

Resolved:-  That RBT’s performance against  contractual measures and key service delivery issues for September, 2008, be noted.

Consideration was given to the minutes of the Procurement Panel meeting held on 6^th October, 2008.

Resolved:-  That the contents of the minutes be noted.

- minutes of meeting held on 25^th September, 2008

Consideration was given to the minutes of the Complaints Forum meeting held on 25^th September, 2008.

Resolved:-  That the contents of the minutes be noted.

- minutes of meeting held on 29^th September, 2008

Consideration was given to the minutes of the Customer Access Group meeting held on 29^th September, 2008.

Resolved:-  That the contents of the minutes be noted.

Members of the Council had asked questions about the following issues:-

(a) 2 Councillors had experienced problems with computers and printers and difficulty in reporting problems

This had now been resolved.  Mobile telephone numbers had also been supplied.

(b)  an issue had been raised regarding internet access in the Majority Party Room in the Town Hall.

This had now been resolved.

The following item is likely to be considered in the absence of the press and public as being exempt under Paragraph 3 of Part 1 of Schedule 12A to the Local Government Act 1972 (information relating to the financial or business affairs of any particular person (including the Council)) .

Resolved:-  That, under Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting for the following item of business on the grounds that they involve the likely disclosure of exempt information as defined in Paragraph 3 of Part I of Schedule 12A to the Local Government Act 1972 (information relating to the financial or business affairs of any particular person (including the Council)).

Mark Gannon, Transformation and Strategic Partnerships Manager, presented a report which summarised RBT’s performance in respect of Procurement savings achieved and in respect of the Revenues and Benefits Service.

Resolved:-  That RBT’s performance against contractual measures and key service delivery issues for September, 2008, be noted.