Agenda and minutes

Consideration was given to the minutes of the previous meeting held on 10^th November, 2008.

Resolved:-  That the minutes of the meeting held on 10^th November, 2008, be approved as a correct record.

Mark Gannon, Transformation and Strategic Partnerships Manager, presented the submitted report which summarised RBT’s performance against contractual measures and key service delivery issues for October, 2008, across the areas of Customer Access, Human Resources and Payroll and Procurement.

Key points for this period included:-

§               All contractual targets had been achieved in Customer Access, Human Resources and Payroll, IT and Procurement

§               The Council had signed the Memorandum of Understanding with the Department for Work and Pensions, which included the agreed level of funding for the pathfinder phase for Tell Us Once

§               A joint RBT and Client Customer Service Excellence workshop had been arranged to review the gap analysis across each of the RBT workstreams and to develop an agreed action plan for improvements

§               Development work was continuing on the proposed Changes wizard.  A ‘go live’ date of 1^st April, 2009, had been set

§               Discussions were still taking place with regard to the challenge of ICT02 and an explanation awaited from senior RBT management

§               BVP18 achieved 91% in October, down against the same time last year.  Work was ongoing with Procurement Champions to address the causes of late goods receipting within Directorates

A discussion ensued and issues were raised and clarified on the following points:-

-              There had been an increase in the number of casual enquiries with regard to entitlement to benefits

-              Recent documentation sent out requesting information on benefit receipt had caused some confusion as to the eligibility of war pensions

-              Wi-fi at the Maltby Service Centre was shortly to be piloted with a view to being rolled out from Christmas.  Equipment was on order for the electronic screen

-              Clarification requested on the stakeholder meeting to be held for Aston Service Centre on 20^th December

-              The need for Neighbourhoods and Adult Services to publicise the provision of an Adult Social Care enquiry service from the Swinton Service Centre.

Resolved:-  (1)  That RBT’s performance against  contractual measures and key service delivery issues for October, 2008, be noted.

(2)  That the Cabinet Member be invited to a demonstration on the replacement telephone solution to which the Work Smart Manager should also be invited.

- minutes of meeting held on 10^th November, 2008

Consideration was given to the minutes of the Procurement Panel meeting held on 10^th November, 2008.

Resolved:-  That the contents of the minutes be noted.

- minutes of meeting held on 10^th November, 2008

Consideration was given to the minutes of the Customer Access Group meeting held on 10^th November, 2008.

Resolved:-  That the contents of the minutes be noted.

There were no issues to report.

The following item is likely to be considered in the absence of the press and public as being exempt under Paragraph3 of Part 1 of Schedule 12A to the Local Government Act 1972 (information relating to the financial or business affairs of any particular person (including the Council)).

Resolved:-  That, under Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting for the following item of business on the grounds that it involves the likely disclosure of exempt information as defined in Paragraph 3 of Part I of Schedule 12A to the Local Government Act 1972.

Mark Gannon, Transformation and Strategic Partnerships Manager, presented a report which summarised RBT’s performance in respect of Procurement savings achieved and in respect of the Revenues and Benefits Service.

Resolved:-  That RBT’s performance against contractual measures and key service delivery issues for October, 2008, be noted.