Agenda and minutes

Consideration was given to the minutes of the previous meeting held on 8^th December, 2008.

Resolved:-  That the minutes of the meeting held on 8^th December, 2008, be approved as a correct record.

Mark Gannon, Transformation and Strategic Partnerships Manager, presented the submitted report which summarised RBT’s performance against contractual measures and key service delivery issues for November, 2008, across the areas of Customer Access, Human Resources and Payroll and Procurement.

Key points for this period included:-

§               All contractual targets had been achieved in Customer Access, Human Resources and Payroll and Procurement

§               Unusual high level of sickness absence within the Registration Service

§               Agreement reached with Internal Audit that the checking of paper documents to specimen authorising signatures would initially be limited to a sample 10% check

§               ABACUS recruitment management software installed onto HR servers

§               A Service Review meeting had been established.  ICTS2/ICT02, ICTS3/ICT03 and ICT02 would be discussed. 

§               The new Nortel VOIP (voice Over IP) switch arrived during November.

§               BVPI8 performance for November had improved to 93% but was slightly down to the same time in 2007.

A discussion ensued and issues were raised and clarified on the following points:-

-              The possible 2010 Repairs Contact Centre at the former Swinton Neighbourhood Office

-              Mark Evans had left the employment of the Authority.  Kathy Stewart was the interim point of contact

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Resolved:-  That RBT’s performance against  contractual measures and key service delivery issues for November, 2008, be noted.

- minutes of meeting held on 8^th December, 2008

Consideration was given to the minutes of the Procurement Panel meeting held on 8^th December, 2008.

Resolved:-  That the contents of the minutes be noted.

There were no issues to report.

Resolved:-  That the Cabinet Member (or substitute) be authorised to attend the IDeA Leadership Academy on Climate Change to be held at Warwick University on 25^th and 26^th March, 2009.

(The Chairman authorised consideration of the above item to enable the appropriate booking to be made.)

The following item is likely to be considered in the absence of the press and public as being exempt under Paragraph 3 of Part 1 of Schedule 12A to the Local Government Act 1972 (information relating to the financial or business affairs of any particular person (including the Council)).

Resolved:-  That, under Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting for the following item of business on the grounds that it involves the likely disclosure of exempt information as defined in Paragraph 3 of Part I of Schedule 12A to the Local Government Act 1972 (information relating to the financial or business affairs of any particular person (including the Council)).

Mark Gannon, Transformation and Strategic Partnerships Manager, presented a report which summarised RBT’s performance in respect of Procurement savings achieved and in respect of the Revenues and Benefits Service.

Resolved:-  That RBT’s performance against contractual measures and key service delivery issues for November, 2008, be noted.