Agenda and minutes

Consideration was given to the minutes of the previous meeting held on 12^th January, 2009.

Resolved:-  That the minutes of the meeting held on 12^th January, 2009, be approved as a correct record.

Sarah McCall, Performance Officer, presented the submitted report which summarised RBT’s performance against contractual measures and key service delivery issues for December, 2008, across the areas of Customer Access, Human Resources and Payroll and Procurement.

Key points for this period included:-

§               All contractual targets had been achieved in Customer Access, Human Resources and Payroll, ICT and Procurement

§               The methodology had been agreed for Customer Service Excellence – the Contact Centre, Customer Access and Revenues and Benefits and Procurement, ICT and HR and P

§               BVPI8 for December had increased on November’s performance

A discussion ensued and issues were raised and clarified on the following points:-

-              Discussions had taken place with 2010 on the use of the former Swinton Neighbourhood Office as a Call Centre.  Various options had been put forward but it was not known what the final decision was

-              Concern was expressed regarding the potential conflict/duplication of revenue and benefits advice by the establishment of a helpline proposed as part of the corporate Credit Crunch work that was taking place

Resolved:-  (1)  That RBT’s performance against  contractual measures and key service delivery issues for December, 2008, be noted.

(2)  That discussions take place with the Director of Internal Audit and Governance with regard to the proposed Welfare Advice helpline and the possible issue of conflict.

- minutes of meeting held on 12^th January, 2009

Consideration was given to the minutes of the Procurement Panel meeting held on 12^th January, 2009.

It was noted that the Authority had been highly commended in the recent Local Government Chronicle, Health Sustainable Benefits Award.

Resolved:-  That the contents of the minutes be noted.

A Member of the Council had asked a question about the following issue:-

Repeated problems with bills regarding Broadband connection.

Investigations would take place into the matter.

It was noted that a meeting of the LGA Rural Commission was being held in London on 17^th March, 2009.

The following item is likely to be considered in the absence of the press and public as being exempt under Paragraph 3 of Part 1 of Schedule 12A to the Local Government Act 1972 (information relating to the financial or business affairs of any particular person (including the Council)).

Resolved:-  That, under Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information as defined in those paragraphs indicated below of Part I of Schedule 12A to the Local Government Act 1972.

Sarah McCall, Performance Officer, presented a report which summarised RBT’s performance in respect of Procurement savings achieved and in respect of the Revenues and Benefits Service.

Resolved:-  That RBT’s performance against contractual measures and key service delivery issues for December, 2008, be noted.