Agenda and minutes

The Former Joint Meeting - Cabinet Member for Economic Development, Planning and Transportation and the Cabinet Member for Streetpride Services - Wednesday 2 September 2009 10.00 a.m.

Venue: 3rd Floor Training Room, Bailey House, Rawmarsh Road, ROTHERHAM.

Items
No.	Item
9.	Revenue Budget Monitoring - April to July 2009 PDF 48 KB Fiona Earl, Acting Finance Manager, to report. - to report the position as at the end of July 2009. Additional documents: Item 1 - Appendix A Budget Monitoring Month 4 Cabinet , item 9. PDF 102 KB Minutes: Consideration was given to a report, presented by the Acting Finance Manager, detailing performance against the revenue budget for the Environment and Development Services Directorate for the period 1^st April to 31^st July 2009. The report also provided a forecast outturn for the whole of the 2009/2010 financial year. The following issues were highlighted:- Consultancy work fee income: downturn in workload Funding of School Crossing Patrols Management of vacant posts Culture and Leisure:- Restructuring costs: stadium and closed pool costs; on-going security costs at Ulley Reservoir Under recovery of income due to a reduced number of planning application fees Low occupancy levels at Business Incubation Centres Flood related costs (June 2009) Under recovery of income on the Parking Budget Energy costs re: street lighting Office accommodation Base budgets and budget forecasting Use of savings within Waste due to new contractual arrangements Resolved:- (1) That the current forecast year end outturn position of an overspend of £718,000 for the Environment & Development Services Directorate based on expenditure and income as at July 2009 be noted. (2) That the report be referred to the Regeneration Scrutiny Panel for information.
10.	Capital Monitoring - April to July 2009 PDF 132 KB Fiona Earl, Acting Finance Manager, to report. - to report current position. Minutes: Consideration was given to a report, presented by the Acting Finance Manager, detailing the performance against the approved Environment and Development Services Directorate’s capital programme for the period April to July 2009. Reference was made to the following:- A631 Centenary Way Improvements to Waste Recycling Centres Flooding – on-going work at Whiston Brook an Catcliffe Gateways Aston and Rawmarsh Customer Service Centres Priority A key schemes and minor strategic block projects On-going Renaissance work and the Masterplan including public realm works Corporation Street enabling works Flood alleviation works – progression to Stage 2 Magna and Dinnington Business Incubation Centres Westgate Demonstrator project Economic regeneration at Bellows Road, Rawmarsh and the Parkway Iconic Bridge Clifton and Boston Parks restorations Play Pathfinder works Details of the sources of funding were set out in the supporting appendices to the submitted report. Resolved:- (1) That the projected outturn position, as balanced for the Environment & Development Services Capital Programme based on monitoring to the end of July 2009, be noted. (2) That the report be referred to the Regeneration Scrutiny Panel for information.
11.	Complaints - Quarter 1 April to June, 2009 PDF 58 KB Emma Hill, Customer Services Standards Co-ordinator, to report. - to report on the 1^st Quarter. Additional documents: Item 3 - DMT Complaints Monitoring Appendix A April to June 2009 , item 11. PDF 182 KB Minutes: Consideration was given to a report, presented by the Customer Services Standards Co-ordinator, detailing the performance statistics for Quarter 1 (April-June 09), in respect of complaints received by Environment and Development Services. The following issues were highlighted:- Number of complaints received Analysis by Ward How the Directorate dealt with the complaints Monitoring procedure Referral procedure to Ombudsman and Ombudsman response to the local authority Feedback within the Council Resolved:- That the current performance on complaints be noted.
12.	Customer Care - Quarter 1 April to June, 2009 PDF 106 KB Emma Hill, Customer Services Standards Co-ordinator. - to report on the 1^st Quarter. Additional documents: Item 4 - Customer Charter April to June 2009 , item 12. PDF 19 KB Minutes: Consideration was given to a report, presented by the Customer Service Standards Co-ordinator, detailing performance statistics for Quarter 1 April to June, 2009, against the Customer First Charter, together with suggested recommendations for improvement where necessary. The following issues were highlighted:- % of letters from the public acknowledged within 3 working days % of letters responded to from the public within 10 working days % of telephone calls answered with 7 rings Appointment minimum waiting time 5 minutes from agreed time % of complaints acknowledged and responded to within timescale in Corporate Complaints procedure Comparisons with other Directorates Inclusion of Parking Services and Development Control Responses to the separate Local Development Framework consultation Resolved:- That the contents of the report be noted.