Agenda and minutes

Emma Hill, to report.

-           to report performance statistics for Quarter 2.

Consideration was given to a report, presented by the Customer Service Standards Co-ordinator, detailing performance statistics for Quarter 2 – July to September 2009 - against the Customer First Charter.

Attention was drawn to:

-                      Response times/targets

-                      Self-monitoring of Parking Services and Development Control

-                      Customer Service Excellence

-                      Comparative statistics across the Directorates

-                      Proposed changes to future reporting

-                      Issues relating to the use of VOIP and the answering messaging facility

-                      Complaints dealt with at Stages 1 and 2

Resolved:-  That the contents of the report and the good overall position be noted.

Alan Platt, Best Value Officer, to report.

-           to report the EDS performance indicator 2^nd Quarter results.

Consideration was given to a report, presented by the Best Value Support Officer, detailing the performance results up to the second quarter of the year 2009/2010.

Specific attention was drawn to the following:-

Number of indicators reported = 112.

-                      Number of indicators that had achieved their target in the green zone = 85 (75.9%).

-                      Number of indicators that were slightly out side their target and in the amber zone =14 (12.5%)

-                      Number of indicators that had not achieved their target in the red zone = 9 (8%)

-                      Number of National Indicators in the greyzone that had no target and or result against them = 4 (3.6%)

-                      Direction of travel against the previous year: noting the % of planning decisions delegated to officers

-                      Quartile Positions All England Q2 comparison with 07/08: noting access to service by bus etc and reported problems in the south of the borough due to bus service changes

-                      Performance clinics held – noting NI 151 and NI 152

-                      New Performance Framework for Local Authorities and Local Authority Partnerships – National Indicator Set – commenced 1^st April 2008

-                      Equalities monitoring:  noting analysis of Streetpride Rotherham Connect and how customers made their report

-                      Risk Management:  noting the need for clarification re:   006/01 Inadequate care of collections:  024/00b condition of the highways – unclassified roads;  010/03 Waste contract

With regard to NI 188 Planning to adapt to climate change a supplementary paper was provided for those present detailing a presentation which took place on 16^th November, 2009, which explained what needed to be done to achieve level 1 for this indicator.

Members present also discussed:-

Resolved:-  (1)  That the performance indicator second quarter results for 2009/2010 be noted.

(2)  That the Council’s position in comparison with the Audit Commission 2007/2008 All England upper quartile results be noted.

Fiona Earl, Acting Finance Manager, to report.

-           to report the current position.

Consideration was given to a report, presented by the Acting Finance Manager, detailing performance against the revenue budget for the Environment and Development Services Directorate as at the end of October 2009 and which provided a forecast outturn for the whole of the 2009/10 financial year.

It was reported that the current forecast for the Directorate was an outturn position of an overspend of £449,000.

Attention was drawn to the following key areas of pressure:-

-                      reduced consultancy work fee income

-                      restructuring costs within Culture and Leisure

-                      under recovery of income due to a reduced number of planning applications

-                      flood related costs (June 2009)

-                      under recovery of income on the Parking Budget

Reference was made to the improving position of Asset Management, Planning and Regeneration and Streetpride.

The report also contained details of Agency and Consultancy spend for the period April to September, 2009.

Attention was also drawn to risks and uncertainties re:-

-                      office accommodation

-                      current position of the Land and Property Bank

Resolved:-  (1)  That the current forecast year end outturn position of an overspend of £449,000 for the Environment & Development Services Directorate based on expenditure and income as at October 2009 be noted.

(2)  That the report be referred to the Regeneration Scrutiny Panel for information.

David Phillips, Principal Highway Engineer, Streetpride, to report.

-           to report on the details proposed for Neighbourhood Investment Services Improvements in Victoria Street, Dinnington and so seek approval to proceed with the works subject to Regional Housing Board funding being made available.

Consideration was given to a report, presented by the Principal Highway Engineer, Streetpride, detailing proposed improvements, promoted by Neighbourhood Investment Services, for Victoria Street, Dinnington.

The proposals were illustrated on the plan (Drawing No. 122/U447/02) accompanying the submitted report.

Approval was sought to proceed with the works subject to Regional Housing Board funding being made available.

Resolved:-  That the works on Victoria Street, Dinnington, be implemented subject to Regional Housing Board funding being made available.

David Phillips, Principal Highway Engineer, Streetpride, to report.

-           to report on the details proposed for Neighbourhood Investment Services Improvements in Victoria Street, Maltby and so seek approval to proceed with the works subject to Regional Housing Board funding being made available.

Consideration was given to a report, presented by the Principal Highway Engineer, Streetpride, detailing proposed improvements, promoted by Neighbourhood Investment Services, for Victoria Street, Maltby.

The proposals were illustrated on the plan (Drawing No. 122/U467/01) accompanying the submitted report.

Approval was sought to proceed with the works subject to Regional Housing Board funding being made available.

Resolved:-  That the works on Victoria Street, Maltby be implemented subject to Regional Housing Board funding being made available.