Agenda item

The Children’s Complaints Manager submitted a comprehensive report which detailed the complaints made by children and young people.

The basis and outcome of each complaint was set out, and the themes that have arisen from the complaints and representations made by children and young people on a repeated basis were outlined in the report submitted.

In response to a question, members were informed of how issues of bullying were addressed, the work done on this being outlined and how policies relating to bullying were reconsidered and consulted upon.

Reference was made to the work done with schools, on bullying, involving multi-agency working.

In the main, timescales for action on complaints were met, the process being outlined, as set out in the information submitted.

With regard to the outcomes of complaints made, members were informed of the reasons for outstanding issues.

Agreed:-  That the report be received and an update submitted in 6 months time.