Agenda item

Dave Richmond, Director of Housing and Neighbourhood Services, presented the submitted report which outlined the Key Performance Indicator results and efficiency projections for the third quarter of 2009/10.

At the end of the December, 16 (89%) Key Performance Indicators were currently on track to achieve their year end targets, this compared to 83% in the second quarter and 75% at the end of last year. There were 2 Indicators that were rated ‘off’ target, and were shown as a red triangle alert on Appendix A. Of the Indicators solely owned by the Directorate, 100% were on target.  For 2010 Rotherham Ltd., 7 (78%) Key Performance Indicators were on track to achieve their year end targets which compared to 67% in quarter 2 and 50% at the end of last year.  The Indicators off target at the end of the third quarter were:-

2010 Rotherham Ltd.

-              BV211a Programmed/Responsive Repairs

-              LPI185 Repairs Appointments Made and Kept

The following Indicators had made exceptional performance:-

-              NI155 Affordable Homes - in the third quarter there had been an additional 27 homes made available in the Borough, bringing the year’s total to 142 at the end of December.  There had also been a favourable outcome in respect of successful bids to build new affordable Council homes (77 over the next 2 years) with a start on site in Dalton by the end of March, 2010

-              NI156 Temporary Accommodation – in the third quarter there had been a reduction down to 18 households in temporary accommodation from a second quarter outturn of 36.  Performance at the end of this period exceeded the target set for the end of December of 31

Due to the level of void properties at the end of December, 2009, the cumulative rent loss was £745,000 with the current projection for the year of £1.087M.  2010 Rotherham had set an internal target to reduce the number of void properties down to 200 from a year start position of 386.  The Empty Homes Repairs Team had been set a target of 47 properties per week to be made available and the Allocations Team set a target of arranging 12 viewings per day.  For the remaining 3 months of the current financial year, 10 operatives had been moved to the Empty Homes Repairs Team.

There had been a review of 2010 Rotherham’s performance in relation to void management due to concerns raised by Elected Members.  Upon receipt of a report produced by the NAS Service Performance Team, the Board of 2010 and Senior Management Team had commissioned an independent review of performance reporting.  2010 had agreed that, although there were some valid exclusions, a significant number of properties that required more complex works should have been counted in the void turnaround figures.  Performance would now be calculated differently as from 1^st April, 2010.

Discussions ensued on voids, targets set and rent loss. 

Resolved:-  (1)  That the report be noted and the work ongoing on Decent Homes and Voids supported.

(2)  That the Director of Housing and Neighbourhood Services and the Finance Manager discuss the current rate of improvement with regard to void management and the resultant rent loss.