Agenda item

The Director of Housing and Neighbourhood Services, presented the submitted report which outlined the Key Performance Indicator results and efficiency projections for the second quarter of 2010/11.

At the end of September, there were 9 Indicators where performance information was available.  Of those 9, 7 were in line to achieve their year end targets with the remaining 2 not available until later in the year. 

The Indicators currently on target were:-

-        NAS22 Private sector homes demolished/made fit

-        NAS30 Percentage spend of the Housing Market Renewal Pathfinder

-        Number of ‘Affordable’ homes delivered

-        Percentage of non-decent Council housing

-        NI184 Food establishments in the area which are broadly compliant with food hygiene law

-        NAS34 Average length of time waiting for major adaptations from assessment to work beginning

-        NI156 Number of households living in temporary accommodation

The off-target Indicators were:-

-        NI182 Satisfaction of Business with Local Authority Regulation Services (Neighbourhoods)

The level of satisfaction remained at 78% and was ‘off target’ against the monthly control and year end target of 85%.  Through discussions with the Business Regulation Manager there was evidence that, due to the weighting formula for this Indicator, performance had been affected by businesses responding where they ‘Agree’ as opposed to ‘Strongly Agree’.  An action plan had been developed looking at the processes making up this Indicator and to identify the reasons why businesses responded more negatively.

-        NAS17 Average Re-let Time from Termination to start of New Tenancy (2010 Rotherham Ltd.)

The number of days taken to re-let empty properties was 28 and was “off target” against the monthly control target of 27 days.  At the end of 2009/10 the average was 18 days however that did not include properties that had been taken out for Decent Homes modernisation works.  The figure of 28 days now included such properties.

1^st Quarter performance exceptions were:-

-        NAS22 Private sector vacancies brought back into use or demolished (Neighbourhoods)

Performance at the end of September was 68, almost 3 times the expected rate at the end of the quarter.  The overall target for 2010/11 was 98.

-        NI158 % Non Decent Council Housing (2010 Rotherham Ltd.)

Reduced from 6.29% (1,319 dwellings) at the end of 2009/10 to 2.10% (440 dwellings) at the end of September.

-        NI155 Number of Affordable Homes delivered (Neighbourhoods)

At the end of the 2nd quarter there had been an additional 88 affordable homes delivered, ahead of the control target of 74 and in line to achieve the LAA target for the year of 256.

-        NI156 Number of Households living in Temporary Accommodation

      As at the end of September, 31 households in temporary accommodation which was in line with the monthly control target of 31.  In line to achieve the year end target of 28.

Discussion ensued on the average re-let time and the importance of this re-emphasised.  Matthew Spittles, Director of Operations, 2010 Rotherham Ltd., reported that internal meetings were held on a daily basis and weekly meetings with the contractors.

Resolved:-  That the 2nd quarter position and the excellent progress in performance be noted.