Agenda item

- presentation by Councillors Doyle and Lakin

Councillor Doyle, Cabinet Member for Adult Social Care, and Councillor Lakin, Cabinet Member for Safeguarding Children and Adults gave the following powerpoint presentation:-

 

“Rotherham People Calling the Shots”  - Service Priorities for 2011/12 and Beyond

Last 12 months achievements

-        Care Quality Commission (CQC) assessed Services ‘Performing Excellently’ – November, 2010

-        CQC assessed Customer Service ‘Best Performing’ – January, 2011

-        CQC assessed Stroke Support ‘Best Performing’ – January, 2011

-        Learning Disability Service identified as 1 of the best in Yorkshire and Humber

-        Customer Service Excellence Award

-        National recognition for safeguarding adults

-        Best performing local authority for Personalisation

-        Best ever KPI performance

-        Overall value for money – average costs and excellent quality of care

-        Awards included:-

LGYH Winners – PHD in Personalisation

MJ Awards Winners – Personalisation Transformation

APSE Winners – Best Council contributed by shortlisted Home from Home, Carers Centre

 

Customer Achievements

-        1,000 more customers/carers were supported

-        300 more assessments undertaken

-        70% of Service users now received a personal budget – national leaders, 702 people receive a Direct Payment

-        689 more annual reviews completed

-        2,232 new pieces of assistive technology and 1,326 items of equipment – 546 more than previous years.

-        Improved timeliness of assessments and care packages

-        Increased customers living at home after 3 months following hospital discharges

-        4,000 people have been seen through Carers Corner

-        All residential, nursing care and home care providers were rated good or excellent – none rated ‘poor’ by CQC in the top 4 Councils

-        Safeguarding – raised awareness - increased alerts

 

Customer Outcomes

-        97% of customers were satisfied with the care and support they received

-        92% of customers felt safe

-        31% reduction in complaints

 

2011/12 Year Ahead

-        People in need of support and care had more choice and control to help them live at home

o       Increasing the use of assistive technology and equipment

o       Increasing annual reviews

o       Increasing people who have access to personal budgets to 100%

o       Put in place HealthWatch

-        People in need get help earlier before reaching crisis

o       Expand the range of information available 24/7

o       An Enablement Service within 48 hours

o       A faster service for Occupational Therapy

-        Carers get the help and support they need

• Provide more support to younger carers
• Increased the number of shared lives carers by 50%
• Increased advice and guidance through the Carers Centre

-        Transforming the customer access, journey and experience for Adult Social Care

• Easier access
• Faster response
• Personalised service

-        Vulnerable people were protected from abuse

• Improving sharing information with CQC
• Improving standards in all care homes
• Strengthening local Safeguarding Procedures

 

Significant Challenges

-        Deliver budget savings through Service transformation

-        Deal with Service specific pressures and demographic pressures while remaining within budget

-        Ability to achieve target increase in charges

-        Implications of the NHS and Social Care Bill including GP Commissioning – new relationships

-        Effective Health and Wellbeing Boards and HealthWatch

-        Maximising receipt of Continuing Health Care for customers

-        Ability of external organisations to respond effectively and efficiently to customers’ needs

-        Very difficult market conditions – the recession – affecting housing, domiciliary care etc.

-        Commissioning and Safeguarding – Standards of Care in Residential Settings – Winterbourne

-        Local Account – Transparency Agenda

 

A question and answer session then ensued:-

 

-        Early intervention was essential.  Previously there had been a number of different services to help and assist but that was now simplified to 1 point of contact who would follow the client through either helping them access services themselves or enable them to provide for themselves.  An all Member seminar was to be held to provide  Members with information on the new processes

 

-        Correspondence had been received stating that the facility at Badsley Moor Lane would not be closing.  Work would be taking place with NHS Rotherham to maximise the services available at the site and transfer services from the hospital

 

-        The CQC was currently consulting on the way it registered services and would possibly stop registering some to enable to focus on priority services such as residential homes.  The Care Quality Standards were not changing and were what all providers had to be put through when initially registered.  Rotherham also had a Home from Home Service where Contract Officers and advocates spoke directly with residents and families about their experience, giving a personalised view of that Home.  Consideration was being given to extending it to Domiciliary Care

 

-        Rotherham was the lead authority in working with CQC to develop an information sharing portal that could be updated on a daily basis with any comments/concerns about a registered service

 

-        The issue of young carers in Rotherham was important and not enough was done.  Where they were known within schools they would receive support but quite often that was not the case.  John Healey, M.P. was running a campaign for a Young Carers Card that should make provision to young carers better than it currently was.  It was also a priority of this year’s Youth Parliament

 

-        The issue of the number of unregistered carers in Rotherham

 

-        Given staff reductions, the use of technology was important e.g. merger of Rothercare and Access Direct gave a new service whereby 1 telephone call enable you to be fed into the various pathways for the desired outcome

 

Councillors Doyle and Lakin were thanked for their presentation.