Agenda item

Powerpoint presentation by Sarah Farragher, Contact and Enablement Service Manager

Sarah Farragher, Interim Change Leader, gave the following powerpoint presentation:-

What are the access points for adults?

-          Assessment Direct – Adult Social Care

-          Badsley Moor Lane – Learning Disability

-          Crisis Team – Mental Health

-          Out of Hours Services – RDaSH and RMBC

-          Care Co-ordination Centre

-          Others?

What should we aspire to?

-          Single point of access for health and social care for Rotherham (customer or patient tells us once)

-          Covers RMBC, TRFT, RDaSH

-          Triage/assessed based on customer outcome not Service provision

-          Operates on a 24 hour a day 7 days a week basis

-          Does not replace professional to professional contacts

What we need to consider

-          Shared vision for what the Service looks like

-          Pooled resources

-          Integrated/co-located services

-          Utilising shared technology

-          Provides information, advice and guidance to enable self-management for customer/patient

How we are going to get there

-          Initial scoping workshop took place end of October – well attended by partners

-          Positive shared desire to achieve this but more work to understand the scope and priorities

-          Further working parties were being organised from January to progress the agenda

In advance of this partners have been asked to consider

-          What are the must haves?

-          What is the financial envelope/constraints for this?

-          What are the timescales?

-          What are the things we would like to do (in addition to the musts)

Information and Advice Gateway

-          Currently use Connect to Support but needs work

-          Need to decide whether we develop this system or use Liquid Logic (Social Care system)

-          Event planned for early February to talk to both providers to inform decision making

Issues

-          Both systems would need investment both in terms of the resources to implement and the ongoing maintenance

-          Need to think about impact and interface with Council website

-          Connect to Support does not work well locally because we have not invested in this

But

-          Some Council were seeing over 90% diversion rate

-          Connect to Support was a regional resource and keen to work across Health and Social Care Partnerships

Discussion ensued on the presentation with the following issues being raised/clarified:-

·           It was accepted that the Connect to Support website needed a lot of work to get where it should be and to maintain it including accessibility issues for those with learning disabilities and the visually impaired plus ensuring access to information for people without computers

·           Liquid Logic was a Social Care database in two parts - Adult and Children - where assessments would be generated and stored, commissioned care packages and provided performance data.  It had an additional functionality of a self-serve portal which would be where a member of the public might want to search for information and if they logged in that information could potentially come straight into the Directorate.  Under the Care Act, the Authority needed to move towards people self-assessing and self-reviewing so that it was not necessarily carried out by a professional but the person themselves telling you what they needed and/or how their packages were going and Liquid Logic had the functionality to do that for those who would be self-assessing.  Potentially Connect 2 Support also had the same capability so consideration needed to be given as to the best route

·           There was a partnership group of all agencies working on a portal which would provide access from all IT systems into one shared system.  Key points were information governance and data sharing.  It was quite an innovative piece of work and probably worth having IT representatives attend a meeting to talk further

·           If someone used Liquid Logic to self-assess there was an option to have their details sent through to the Directorate.  Connect to Support could similarly do the same but it had the advantage of not being a health and social care but a community portal.  Connect to Support was independent and if a customer/citizen said they wanted some support, it could potentially be shared because it was being shared at the request of the individual but it was still early days

·           Following the scoping workshop held in October, the information had been sent to Children and Young People’s Services as it had not been represented at the meeting.  The pre-planned questions had been sent out to all representatives with reminders being sent as a follow-up

·           All libraries were now wifi enabled and members of the public were able to access Connect to Support.  Members of staff were trained to assist members of the public who required assistance in using the portal

·           Connect to Support at the moment essentially was information and advice but could do more.  Mental Health had been in attendance at the Connect to Support Regional event and there would be a further meeting to discuss local work.  RDaSH had in mind using Connect to Support as a starting point and potentially growing it over time (RDaSH)

Resolved:-  (1)  That the information provided regarding the transformation of a single point of access be noted.  

(2)  That feedback in terms of the Working Party be shared with the Select Commission at a future meeting.