Issue - decisions

Decision Title

Unified Communication (Telephony) and Contact Centre platform

Date of Decision:

12^th March 2024

Decision Maker:

(Including Job Title)

Judith Badger, Strategic Director, Finance and Customer Services

Specific Delegation:

(If any)

Executive functions – Procurement (c) To make decisions in relation to commissioning and procurement activity. Such activity should be carried out in accordance with the Finance and Procurement Procedure Rules.

Brief Description of Decision:

To make a direct award and appoint RingCentral UK Ltd to provide the Council’s Unified Communication (Telephony) and Contact Centre platform.

Reasons for the Decision:

Following evaluation of the procurement options against the Council’s requirements, the Council used the Crown Commercial Services (CCS); Network Services 3; Lot 4b: Digital Communication Services (Unified Communications) framework, in accordance with the Council’s FPPR’s. This framework allows for a direct award.

Details of alternative options considered and rejected:

·       Further Competition - Crown Commercial Services (CCS); Network Services 3; Lot 4b: Digital Communication Services (Unified Communications) framework.  There is a need to act quickly to ensure business continuity beyond the current contract. The requirements of the Council were able to be satisfied through a Direct Award, hence this option was discounted.

Conflicts of interest declared by any Executive Member consulted by the decision maker which relates to the decision:

No conflicts of interest raised

Dispensations Granted:

(If any)

N/A

Reports or parts of reports considered

The procurement business case approved on 2^nd November 2023 and follow-on addendum approved on 12^th March 2024 were used to determine and agree the most appropriate procurement approach.