Issue details

New Complaints Policy

 

 

Publish a new complaints policy to replace all of the existing policies on the website. The policies require changing to ensure RMBC complies with the new guidelines set out by the Local Government and Social Care Ombudsman. The current policies will be combined into one policy to make it easier for our customers to understand how to make a complaint and their rights.

 

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 13/02/2026

Open/Exempt: Open;

Decision due: March 2026 by Executive Director of Corporate Services

Lead director: Judith Badger

Department: Corporate Services

Contact: Judith Badger, Executive Director of Corporate Services Email: judith.badger@rotherham.gov.uk Tel: 01709 822046.

Consultees

Council Leader

Cabinet Member for Finance and Community Safety

Decisions

Documents