Update to the wording of the Complaints Policy to reflect changes recommended by the Housing Ombudsman and Local Government & Social Care Ombudsman.
Also to expand the wording in some sections of the Policy to retain consistency across complaint types and enhance customer experience by adopting recommended best practice.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 14/08/2026
Open/Exempt: Open;
Decision due: September 2026 by Executive Director of Corporate Services
Lead director: Executive Director of Corporate Services
Department: Corporate Services
Contact: Judith Badger, Executive Director of Corporate Services Email: judith.badger@rotherham.gov.uk Tel: 01709 822046.
Consultees
Relevant Members, Officers and Stakeholders