The decision will be to appoint a single vendor to provide:
A content management system and online forms solution – used to provide residents with access to information and services on rotherham.gov.uk, as well as 30+ galaxy sites.
Case Management System – used to manage, progress and track customer journeys from beginning to end, improving customer experience and the Council’s ability to measure key outcomes.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 01/08/2022
Open/Exempt: Open;
Decision due: February 2023 by Strategic Director of Finance and Customer Services
Lead director: Strategic Director of Finance and Customer Services
Department: Finance and Customer Services
Contact: Luke Sayers Email: luke.sayers@rotherham.gov.uk.
Consultees
Leader - Cabinet member for Customer Services.
Cllr Alam - Corporate Services, Community Safety and Finance.