Issue details

CMS (Content Management System), and Web Forms/Case Management workflow

The decision will be to appoint a single vendor to provide:


A content management system and online forms solution – used to provide residents with access to information and services on, as well as 30+ galaxy sites.


Case Management System – used to manage, progress and track customer journeys from beginning to end, improving customer experience and the Council’s ability to measure key outcomes.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 01/08/2022

Open/Exempt: Open;

Decision due: February 2023 by Strategic Director of Finance and Customer Services

Lead director: Strategic Director of Finance and Customer Services

Department: Finance and Customer Services

Contact: Luke Sayers Email:


Leader - Cabinet member for Customer Services.


Cllr Alam - Corporate Services, Community Safety and Finance.



  • Report  
  • Procurement Business Case