Issue details

Grant Aid - agreement of Advice Service Level Agreement

The current service level agreement (SLA) ends on 31 March 2024 and provides welfare benefits, debt, consumer and immigration advice to individuals.  


A co-design has been undertaken and it is proposed to award grant-aid to a provider of this service over the three-year period 1 April 2024 to 31 March 2027 which will be considered at Cabinet in November. Subject to agreement at Cabinet, this decision will formally enter into the new Service Level Agreement.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 09/10/2023

Open/Exempt: Open;

Decision due: February 2024 by Assistant Chief Executive

Lead director: Assistant Chief Executive

Department: Assistant Chief Executive's Department

Contact: Jo Brown, Assistant Chief Executive Email: Tel: 01709 255269.


Legal and finance departments.

Cllr Sheppard.


Member Seminar and other stakeholder engagement completed in July as part of the co-design process.


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